Week 1 – Discussion 1
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Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.
Customers [WLOs: 1, 2, 3] [CLO: 2]
Prior to beginning work on this discussion forum, watch the film W. Edwards Deming: Prophet Unheard, review Chapters 1 and 2 from the course textbook, and review the weekly lecture.
The above is an image illustrating W. Edwards Demingâ€s famous 14 points for management. Select your organization, or an organization you know of, to complete the assignments in this course.
In your discussion post,
- Compare Demingâ€s definition of quality (a product or a service possesses quality if it helps somebody and enjoys a good and sustainable market) with the definition in Chapter 1.
- Discuss the importance of quality.
- Explain how the organization you have selected defines and applies quality.
- Explain some of the organizationâ€s practices used in managing human assets, and in sharing data and information with employees, customers, and suppliers.
- Discuss how the organization aligns its business practices with key organizational objectives.
- Describe how well the organization performs and whether the performance gives them a competitive advantage.
Guided Response: Respond to at least two of your fellow studentsâ€ posts in a substantive manner, and provide recommendations to extend their thinking. Support your position by using information from the weekâ€s readings, examples from current events, and/or other scholarly or credible resources. Properly cite any references, if needed, according to the Writing Center’s resources APA: Citing Within Your Paper (Links to an external site.) and APA: Formatting Your References List (Links to an external site.).
W. Edwards Deming: Prophet Unheard – Video – Films On Demand (openathens.net)
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